Sulaimaniyah, Iraq - 22 April 2025
Asiacell is proud to announce the successful completion of a comprehensive and advanced upgrade of its Business Support System (BSS). This milestone forms part of the company’s digital‑transformation strategy and its ongoing drive to enhance technical readiness, enabling it to serve millions of subscribers with greater efficiency and broader digital integration. The upgrade underscores Asiacell’s continuous efforts to develop Iraq’s telecommunications infrastructure and introduce world‑class technologies that deliver a seamless, high‑quality experience for individual, corporate, and institutional customers.
On Friday, 11 April, and to guarantee service continuity with no customer impact, Asiacell granted all subscribers complimentary, unrestricted voice and data access. This was the direct result of a carefully planned technical approach that allowed the upgrade to proceed smoothly while keeping the network live and connected.
The most prominent features of the upgraded Business Support System (BSS) include:
- Unified, multi‑category platform: End‑to‑end coverage for all subscriber segments—individuals and enterprises—serving prepaid and post‑paid customers through a single operating interface, thereby reducing complexity and boosting efficiency.
- Shorter time‑to‑market for new offers: Commercial services can now be launched within hours, enhancing Asiacell’s ability to innovate and respond swiftly to market needs.
- Flexible, AI‑enabled, cloud-native architecture: A cloud-native infrastructure with intelligent data‑processing and analytics engines allows technical capacity to scale easily while maintaining high performance.
- 360‑degree subscriber service management: By integrating billing, charging, CRM, voucher management, and more into one system, the upgrade provides a smoother user experience and enables faster, more accurate support.
- Higher operational efficiency: The new system enhances Asiacell’s ability to deliver highly reliable services and represents a pivotal step in streamlining internal processes and improving digital management.
Commenting on this milestone, Mr. Amer Sunna, Chief Executive Officer of Asiacell, stated:
“Today we celebrate a strategic achievement that strengthens Asiacell’s leadership in digital transformation. Upgrading our Business Support System reaffirms our commitment to delivering cutting‑edge services and demonstrates our full readiness for 5G deployment, providing our customers with a faster and smarter experience.”
Asiacell reiterates its commitment to leading Iraq’s telecommunications and digital‑transformation landscape by investing in state‑of‑the‑art technologies and delivering innovative experiences that meet market expectations and propel the digital economy forward.
