Asiacell Accelerates Digital Transformation with Comprehensive "Business Support System" Upgrade

Asiacell has completed a far‑reaching upgrade of its Business Support System "BSS", a core platform that underpins billing, charging, customer care, and digital‑service delivery for almost 20 million subscribers.

To ensure a seamless transition, all customers received complimentary, unrestricted voice and data access on 11 April while engineers executed the cut‑over, allowing the migration to conclude without service disruption.

The cloud‑native "BSS" unifies prepaid and post‑paid operations on a single platform, integrates charging, billing, "CRM", and voucher management, and embeds AI‑driven analytics. This architecture shortens time‑to‑market for new offers from weeks to hours, provides "360‑degree" subscriber visibility, and streamlines internal processes, boosting operational efficiency.

Asiacell notes that the upgrade is a pivotal step toward full "5G" readiness, reinforcing the operator’s digital‑transformation roadmap and strengthening its ability to deliver innovative, high‑quality services to individuals, enterprises, and public‑sector institutions nationwide.

By investing in advanced systems such as the new "BSS", Asiacell reaffirms its commitment to expanding Iraq’s telecommunications infrastructure, accelerating the country’s digital economy, and enhancing the everyday experience of its customers.